Welcome to Whitehouse

We've partnered with Video Vets Now so you can speak to a vet from home or out and about – 7 days a week between 8am and 11pm.

How does it work?

Choose your time slot. Appointments are available 7 days a week between 8am and 11pm.

Consults are 10 mins and cost £24. If your pet needs to be seen by us or Vets Now, your original payment will be refunded.

The Vet will offer advice on caring for your pet. If your pet needs to be seen, they will help you arrange an appointment with us.

We partnered with Video Vets Now to help you get the advice and reassurance you need, wherever you are.

Get expert advice in minutes from anywhere in the UK – from home, your car, walking the dog or even further afield in a hotel or Airbnb.

If you're a Pet Health Club® Plus subscriber, please use your Pawsquad link.

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Pet Health Club® Plus: 24/7 access to an online vet

As a valued Pet Health Club® Plus member, you have exclusive access to our 24/7 online vet service through Pawsquad. This convenient service is included in your Plus plan, allowing you to consult a vet online, anytime, anywhere.

Please note, Video Vet is not included in Pet Health Club® Plus and should not be confused with Pawsquad. To access your included 24/7 online vet service, please ensure you are using Pawsquad.

For more information or assistance, please contact our Pet Health Club® customer service team:

01225 489821

info@thepethealthclub.co.uk

Visit Pet Health Club®

When to use Video Vets Now?

Sometimes a vet’s advice is all you need. Many queries can be resolved without visiting a practice, including:

Non-urgent queries
Preventative care advice
Advice on ongoing and chronic conditions

Please be aware that vets can’t prescribe medication via video chat.

Note: Video Vets Now consults are designed for non-urgent queries only. In an emergency, please contact us or your out-of-hours care provider directly.

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Find out more

If your pet's symptoms constitute an emergency, we always recommend contacting your vet practice immediately.