Updated policies - Find out all the information about our updated policies at the bottom of the page.

Emergencies

24 hours a day, 7 days a week, 365 days a year

Emergencies - What To Do

  • Emergency During Surgery Hours
  • Emergency Outside of Surgery Hours

Emergency During Surgery Hours

If your pet has a problem during surgery hours, please telephone the practice - 028 7131 1448 - immediately and we will ensure that you are offered an appointment on a priority basis.

Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.

Follow our guidance for emergency arrangements during evenings and week-ends by calling our practice and following our answerphone instructions.

Please note that we operate by appointments only.

Emergency Outside of Surgery Hours

Even when our clinic is closed, one of our vets is always available, on call, to take care of any unexpected emergencies. Just call our emergency number - 02871 262596 - and our answering service will direct you to the appropriate mobile phone number to ring.

Please remember our on call vets work very hard throughout the day too. Reserve this service for true emergencies only. When in doubt, call your veterinarian. It is always better to hear, “That’s nothing to be worried about”, rather than, “I wish we’d seen her sooner”. 

We share our out of hours for small animal only with all 5 city practices:

Drumahoe Vets

4 Ardlough Road
Drumahoe
Londonderry/Derry
BT47 5SW

Tel No: 028 7131 1448

All Creatures Vets

14 Anderson Avenue
Edenmore Road
Limavady
BT49 0TF

Tel No: 028 7776 9777

St Elmo’s Vets

Skeoge Industrial Estate
Unit 2 Northwest Business Park
Londonderry
BT48 8SE

Tel No: 028 7135 3538

Vets4Pets

Crescent Link Vets4Pets
Inside Pets at Home
Crescent Link Retail Park
Crescent Link
Londonderry
BT47 5FX

Tel No: 028 7131 4420

Foyleview Vets

Unit 2 Ballyore Business Park
Victoria Rd
Newbuildings
Londonderry
BT47 2TH

Tel No: 028 7134 6399

Practice information

Whitehouse

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  • Mon
    8:00am - 1:00pm & 1:30pm - 5:30pm*
  • Tue
    8:00am - 1:00pm & 1:30pm - 5:30pm*
  • Wed
    8:00am - 1:00pm & 1:30pm - 5:30pm*
  • Thu
    8:00am - 1:00pm & 1:30pm - 5:30pm*
  • Fri
    8:00am - 1:00pm & 1:30pm - 5:30pm*
  • Sat
    9:00am - 1:00pm*
  • Sun
    Closed

Emergency Details

Please call:

02871 262596
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Find us here:

14 Whitehouse Road Londonderry BT48 0NE
get directions with Google Maps
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Please call this number for emergencies:

02871 262596